Support
 
Frequently Asked Questions

I just joined Mochila, what is my user name and password?
Each request for membership is reviewed prior to approval. This process takes approximately five business days to complete. If your request for membership was submitted more than five business days ago, please e-mail members@mochila.com for an update.

How can I contact your Client Support Team?
Email support@mochila.com
Phone 888.9.MOCHILA (888.966.2445) - 24 Hour Support
The Mochila Client Support Team is available Monday through Friday, 9 a.m. to 6 p.m. EST by e-mail support@mochila.com, or phone 1-888-9 Mochila (1-888-966-2445). We will get back to you within one business day, or less. If you have a critical issue, please call our 24-hour support team at 1-888-966-2445.

I forgot my user ID and password, how can I get it?
Click on the Forgot Your Password link in the log-in block on the Mochila home page. Enter the e-mail address you used when you joined Mochila and we will e-mail your password. If you have changed or cancelled this e-mail address, e-mail support@mochila.com to have your password reset.

I have been approved to buy content, but I also want to sell content. How can I get approved?
To become an approved content provider, provide a sample of your published content in context with an online link, and a PDF file of your content in print. Send the samples to members@mochila.com. Once you have been approved to sell in the marketplace, you will be able to upload your content through the Mochila website.

What is you ad-revenue sharing offer?
Our advertising-revenue share program matches content with advertising. The content is delivered to members for free with an embedded ad.

Advertising revenue is generated when a site visitor clicks on a Mochila article, photo or video. The ad share is calculated on a Cost Per Mil (CPM) basis and the payment is based on per thousand views.  For example: 1,000 Web visitors would need to click on content containing an embedded ad to receive the payment for that content.
In the case of a Cost per Click (CPC) text advertisement, the site visitor must click and go to the page. CPC ads are paid on a unique-click basis. Revenue associated with participation in Mochila is dependent upon volume of activity and verification of recorded activity.

As with all Internet advertising, rates vary based on the individual URL and the advertising available for the audience at the time of delivery. The Mochila marketplace offers ad revenue that is split between the content provider (seller), the buyer and Mochila. This is a 30-30-40 split, the buyer and Mochila each receive 30% and the content provider receives 40%.

How do I get content?
As an approvied member of the Mochila marketplace, you will have access to millions of articles, photos and videos from some of the most prestigious providers of syndicated content.

Search for content you’d like for your website, which can be  saved as a search for a dynamic badge or headline display, or a shopping cart, which creates a static badge or headline display. Once you’ve saved your content, select “Get Code.” From here you will be prompted to select your content style – badge, headline, pre-selected colors and templates --  approve the license agreement and get the code for your website, RSS feed or Blogger page.

How do I sell content?
Fill out the Join form and select “Seller Approval.” Provide a sample of your content in context with an online link, and a PDF document from its print publication. E-mail samples to members@mochila.com.
Once approved, you will be able to see the Sell tab. Click on the tab and upload articles, photos and videos through Mochila.

How are articles priced?
Articles are priced on a per-word basis for print republication and for online republication. The per-word print pricing is based on circulation of the print publication.The per-word online pricing is based on monthly unique visitors of the buyer’s website. Content providers set the per-word pricing.

Many of our article providers have designated their content for participation in our ad-revenue share program where their content is matched with an embedded advertisement. Both the article and the embedded ad are provided to the buyer for free. This is for online use only and the ad and the article need to be placed together on the republication website.

How are photos priced?
The pricing for photos is rights managed for print and online republication, and is royalty free. Pricing for rights-managed print republication is based on inside or cover placement, photo size, and circulation of the print publication. Rights-managed online republication is based on the unique monthly visitors of the buyer’s website. Pricing for royalty-free photos is based on resolution. All pricing for photos is set but the content provider.

How are videos priced?
All videos in the Mochila marketplace are available through our ad-share revenue program. Our videos are matched with advertisements and delivered to buyers for free. The ad and the video are placed on your website together.

Is there a membership fee?
Mochila Membership is free. Better yet, by participating in our ad-share program, you’ll have access to free articles, photos and videos. In addition, you can earn ad revenue.  Joining the Mochila marketplace is a 360-degree solution to your content needs.

I am a freelance writer, photographer, or videographer. Can I sell my work in the Mochila marketplace?
At this time, Mochila does not accept content from individuals. If you are regularly contracted through a distribution agency, we ask that you encourage this agency to consider joining Mochila.

Is it OK to have Google and Mochila ads on my website?
Yes. You can have Google and Mochila ads on your website. Google AdSense has recently modified its ad criteria, which boils down to two things:

  1. Ads that competitors run must look distinct from Google’s ads (ours do)
  2. Ads must not be contextually targeted (ours aren’t)

Here is an example of a Google AdSense advertisement:

Our quality, free content is clearly indicated with a “Powered by Mochila” link below every channel and content item provided from the Mochila Marketplace.



View The Mochila Showcase
Events

Netroots Nation, Austin TX

GoJuly 17-20, 2008
Download
Members